Refund policy

Last Updated: September 24, 2026

Thank you for shopping with Wikbik. We want our return and refund process to be clear and straightforward. Please review the policy below before requesting a return.

Return Window

We accept eligible return requests within 30 days of the date your order is delivered.

To be eligible for a return, you must contact us within 30 days after delivery.

Return requests submitted after the 30-day return period may not be accepted.

Return Eligibility

To qualify for a return, the product must be:

Unused
Unworn
Unopened where applicable
In its original packaging
In the same condition in which it was received
Accompanied by your order number or other proof of purchase

Because false eyelashes are personal-use beauty products, products that have been worn, used, altered, or otherwise handled in a way that makes them unsuitable for resale cannot be returned for reasons of hygiene and product safety.

This restriction does not affect claims involving products that arrived damaged, defective, or incorrect.

Returns for Change of Mind

If you change your mind, order the wrong product, or no longer want an item, you may request a return within 30 days of delivery, provided the item meets the return eligibility requirements above.

For returns that are not caused by an error on our part, the customer is responsible for the cost of return shipping.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at:

service@wikbik.shop

Please include:

Your order number
A description of the issue
Clear photographs of the product
Clear photographs of the packaging where applicable

Once we review the issue and confirm that the item is damaged, defective, or incorrect, we will provide appropriate return or refund instructions.

For confirmed damaged, defective, or incorrect items caused by us or our fulfillment process, Wikbik will be responsible for the applicable return shipping cost.

How to Start a Return

To request a return, please email:

service@wikbik.shop

Please include your:

Full name
Order number
Product you wish to return
Reason for the return

Our customer service team will review your request and provide return instructions if your return is eligible.

Do not send a return without contacting us first.

The correct return address and return instructions will be provided by our customer service team after your return request has been reviewed.

Returns sent to an unauthorized address may not be accepted or processed.

Return Method

Eligible returns must be sent by mail according to the return instructions provided by our customer service team.

Please use a trackable shipping service when returning an item.

Customers are responsible for ensuring that returned products are packaged appropriately to avoid damage during return transportation.

Return Shipping Costs

Customer-Paid Return Shipping

Customers are responsible for return shipping costs when the return is due to reasons such as:

Change of mind
Ordering the wrong product
No longer wanting the product
Choosing the wrong style or quantity
Other reasons not caused by Wikbik

Wikbik-Paid Return Shipping

Wikbik will cover reasonable return shipping costs when we confirm that:

The wrong item was sent
The product arrived damaged
The product arrived defective
The return is required because of an error on our part

Restocking Fees

We do not charge restocking fees for eligible returns.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

Approved refunds are normally processed by us within 10 business days after the returned item has been received and inspected.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account after we issue it.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

service@wikbik.shop

Original Shipping Charges

Wikbik currently provides free standard shipping on eligible orders within the 48 contiguous United States.

Because no standard outbound shipping fee is charged on eligible orders, there is normally no original standard shipping charge to refund.

Any optional expedited or additional shipping services, if offered in the future, may be non-refundable unless the return results from an error on our part.

Exchanges

If you would like a different product or style, please contact us at:

service@wikbik.shop

Depending on the circumstances, we may ask you to return the original eligible item and place a new order.

Availability of replacement products cannot be guaranteed.

Cancellations

If you need to cancel an order, please contact us as soon as possible at:

service@wikbik.shop

We will make reasonable efforts to cancel the order before it enters fulfillment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this Return & Refund Policy.