Terms of service
Last Updated: September 24, 2026
Welcome to Wikbik.
These Terms of Service ("Terms") govern your access to and use of the Wikbik website, online store, products, and related services.
Throughout these Terms, "Wikbik," "we," "us," and "our" refer to the business operating this website:
Legal Business Name:
Qingdao Ruihaixing International Trade Co., Ltd.
Business Address:
Room 11150, No. 1585 Jinshui Road
Licang District, Qingdao
Shandong 266041
China
Customer Service Email:
service@wikbik.shop
By accessing our website or purchasing products from us, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
You may use our website only for lawful purposes and in accordance with these Terms.
By placing an order through our website, you represent that you are legally capable of entering into a binding purchase agreement or that you are using the website with the permission of a parent or legal guardian where required by applicable law.
You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, quantities, colors, sizes, materials, and other relevant information.
However, the appearance of products may vary slightly depending on factors such as:
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Screen settings
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Lighting
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Photography
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Manufacturing variations
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Product batches
Customers should review the individual product page carefully before placing an order.
We reserve the right to update product descriptions, specifications, availability, and other product information when reasonably necessary.
3. Product Availability
All products are subject to availability.
A product appearing on our website does not guarantee that it will remain available at the time your order is processed.
If an ordered product becomes unavailable after your purchase, we may contact you to offer an appropriate solution, which may include cancellation and a refund to the original payment method.
4. Prices
All prices displayed on our website are shown in the currency indicated on the website or at checkout.
For orders placed in the United States, prices are generally displayed in U.S. dollars (USD).
Prices may change from time to time. The price applicable to your purchase will be the price displayed at checkout when your order is submitted.
Any applicable taxes, shipping charges, or other charges will be disclosed before you complete your purchase.
Wikbik currently provides free standard shipping for eligible orders within the 48 contiguous United States, subject to our Shipping Policy.
5. Orders
When you place an order, you are responsible for providing accurate and complete information, including:
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Name
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Billing information
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Shipping address
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Email address
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Payment information
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Other information reasonably required to process the order
After an order is submitted, you may receive an order confirmation email.
An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted or shipped.
We reserve the right to refuse or cancel an order when reasonably necessary, including in situations involving:
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Product unavailability
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Payment authorization failure
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Suspected fraud
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Incorrect pricing caused by an obvious technical error
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Incorrect or incomplete order information
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Violation of these Terms
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.
6. Payment
Payment must be completed using one of the payment methods made available during checkout.
Payment processing may be handled by Shopify and/or authorized third-party payment service providers.
Wikbik does not require customers to send payment information outside our official checkout process.
Customers are responsible for providing accurate billing and payment information.
Your bank, credit card issuer, or payment provider may apply its own authorization, verification, or processing procedures.
7. Taxes
Applicable sales taxes or other required charges may be calculated and displayed during checkout based on the order, delivery destination, and applicable laws.
Customers are responsible for reviewing the total amount shown before completing the purchase.
8. Shipping and Delivery
Wikbik currently serves customers within the 48 contiguous United States.
Orders are fulfilled by our third-party logistics partners located in the United States.
Our standard shipping schedule is:
Order Processing Time: 1–2 business days
Estimated Transit Time: 3–5 business days
Estimated Total Delivery Time: 4–7 business days
Standard Shipping Cost: Free
Order Cutoff Time: 5:00 PM Eastern Time (ET), where applicable to our fulfillment schedule
Business days generally refer to Monday through Friday, excluding applicable public holidays.
Shipping and delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect shipping information, or other circumstances outside our reasonable control.
Complete shipping information is available in our separate Shipping Policy.
9. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you discover an error in your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to assist before the order enters fulfillment.
Once an order has been processed or transferred to the shipping carrier, we may not be able to modify the delivery address.
10. Returns and Refunds
Eligible products may be returned in accordance with our Return & Refund Policy.
Our general return terms include:
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Eligible return requests must be made within 30 days of delivery
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Products must generally be unused, unworn, and in their original condition and packaging
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Used or worn false eyelashes may not qualify for a change-of-mind return because they are personal-use beauty products
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Customers are responsible for return shipping costs for change-of-mind returns
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Wikbik covers applicable return shipping costs for confirmed damaged, defective, or incorrect items caused by us or our fulfillment process
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We do not charge a restocking fee
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Approved refunds are issued to the original payment method
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Refunds are generally processed within 10 business days after the returned item has been received and inspected
Customers must contact us before returning a product.
Return instructions and the appropriate return address will be provided after we review the return request.
Please review our full Return & Refund Policy before requesting a return.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel an order before it enters fulfillment.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.
12. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at:
Please provide:
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Your order number
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A description of the issue
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Photographs of the product
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Photographs of the packaging, where applicable
We will review the information and provide appropriate instructions.
13. Promotions and Discount Codes
From time to time, Wikbik may offer promotional discounts, coupon codes, or special offers.
Unless otherwise stated:
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Promotional offers cannot be combined
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Promotional codes may have expiration dates
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Certain products may be excluded
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Promotions have no cash value
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Promotions cannot be applied retroactively to completed purchases
Any additional terms applicable to a promotion will be displayed with the relevant offer.
14. Accuracy of Website Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, occasional typographical errors, technical errors, pricing errors, or other inaccuracies may occur.
If an obvious error affects an order, we may contact you to explain the issue and provide available options before proceeding.
We may update or correct website information when necessary.
15. Website Availability
We aim to keep the Wikbik website available and functional.
However, access may occasionally be interrupted due to:
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Maintenance
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Software updates
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Hosting issues
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Security concerns
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Technical failures
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Events outside our reasonable control
We do not guarantee uninterrupted or error-free website access at all times.
16. Intellectual Property
Unless otherwise stated, content appearing on the Wikbik website, including:
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Brand names
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Logos
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Text
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Graphics
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Product images
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Page designs
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Website content
is owned by or licensed to Wikbik or its respective rights holders and is protected by applicable intellectual property laws.
You may use the website for personal shopping and informational purposes.
You may not reproduce, distribute, modify, commercially exploit, or misuse protected website content without appropriate authorization.
17. Customer Reviews and Submitted Content
If you submit reviews, photographs, comments, feedback, or other content to us, you are responsible for ensuring that the content is lawful and does not infringe the rights of others.
Submitted content must not contain:
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Illegal material
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Threatening or abusive content
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Fraudulent information
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Malicious software
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Content that infringes intellectual property or privacy rights
Where permitted by law and by the relevant submission process, you may grant us permission to display submitted content in connection with our website or services.
18. Prohibited Uses
You may not use the website or services:
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For unlawful purposes
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To commit fraud or misrepresentation
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To violate intellectual property rights
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To transmit malicious code
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To interfere with website security
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To attempt unauthorized access to our systems
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To collect personal information about others unlawfully
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To submit false or misleading information
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To interfere with another customer's use of the website
We may restrict access to the website where reasonably necessary to prevent misuse or protect our customers, business, or systems.
19. Third-Party Services
Our website may use third-party services, including:
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Shopify
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Payment processors
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Shipping carriers
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Logistics providers
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Analytics services
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Other technology or service providers
These third parties may have their own terms and privacy policies.
Our use of personal information is explained in our Privacy Policy.
20. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, accuracy, or practices of third-party websites that we do not control.
Customers should review the applicable terms and policies of third-party websites before using their services.
21. Personal Information
Personal information submitted through our website is handled in accordance with our Privacy Policy.
Please review the Privacy Policy to understand how information may be collected, used, processed, and disclosed.
22. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded or limited.
Product-specific rights relating to damaged, defective, or incorrect items remain subject to applicable law and our Return & Refund Policy.
23. Limitation of Liability
To the maximum extent permitted by applicable law, Wikbik and its operators, employees, affiliates, service providers, and contractors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or services where such liability may lawfully be excluded.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
Nothing in these Terms is intended to waive mandatory consumer protection rights available to you.
24. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
This provision does not limit any mandatory rights available to consumers under applicable law.
25. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in effect.
26. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision later.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
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Our website
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Products
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Business operations
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Payment methods
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Policies
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Legal or regulatory requirements
The latest version will be published on this page with an updated "Last Updated" date.
Changes apply from the date they are posted unless otherwise required by applicable law.
28. Applicable Law and Consumer Rights
These Terms are subject to applicable laws and regulations.
Nothing in these Terms is intended to restrict or eliminate any consumer rights that cannot legally be waived under the laws applicable to your purchase.
Where mandatory consumer protection laws apply, those laws will prevail over any conflicting provision of these Terms.
29. Entire Agreement
These Terms, together with our:
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Privacy Policy
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Shipping Policy
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Return & Refund Policy
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Other policies displayed on our website
constitute the applicable terms governing your use of the Wikbik website and purchases made through our store.
30. Contact Information
Questions about these Terms of Service may be sent to:
Wikbik
Legal Business Name:
Qingdao Ruihaixing International Trade Co., Ltd.
Business Address:
Room 11150, No. 1585 Jinshui Road
Licang District, Qingdao
Shandong 266041
China
Customer Service Email:
service@wikbik.shop
Customer support is available by email. We usually respond within 1–2 business days.